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Los Cabos

Privacy Notice

Grupo Questro is responsible for the use and protection of your personal data, in terms of the Federal Law on Protection of Personal Data Held by Private Parties (The Law) and its regulations (hereinafter jointly referred to as the regulations). The personal data we collect from you will be used for the following purposes necessary for the marketing of our products:

  • To know and verify your identity as a customer.

  • To create a database of subscribed individuals for the purpose of sending you information about the group.

Additionally, we may use your personal data for the following non-essential purposes, which allow us to provide you with better service:

  • Statistics.

  • Preparation of quality and service surveys.

  • Promotional, commercial, advertising, and marketing purposes.

If you do not wish your personal data to be used for these additional purposes, you may express such refusal in writing to our "Personal Data Processing Department," in accordance with the mechanism detailed in this privacy notice.

Refusal to use your personal data for these purposes cannot be a reason for denying you the services or products you request or contract with us.


To carry out the purposes described in this privacy notice, we will use your personal identification and contact data:

  • Identification data (full name, date of birth).

  • Contact data (phone, email, address, RFC).

  • Physical image.


LIMITATION OF USE OR DISCLOSURE OF PERSONAL DATA: Your personal data will be kept strictly confidential, in accordance with the security measures, administrative, technical, and physical that Grupo Questro implements internally in its security policies and procedures, for which reason, its disclosure is prohibited.

You may at any time choose to limit the use or disclosure of your personal data or revoke your consent to process your personal data, including the right to be forgotten. If you wish to limit the use or disclosure of personal data for advertising and/or marketing purposes, please send us an email to the address provided for the Personal Data Department.


TRANSFER OF YOUR PERSONAL DATA: For the proper fulfillment of the purposes set forth in this Privacy Notice, we inform you that your personal data cannot be transferred within or outside the country, nor processed by third parties or individuals unrelated to Grupo Questro.


EXERCISE OF ARCO RIGHTS: You have the right to know what personal data we have about you, for what purposes we use them, and the conditions of use we give them. Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate, or incomplete; to have it removed from our records or databases when you consider that it is not being used properly; as well as to object to the use of your personal data for specific purposes. These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the request in writing to the "Personal Data Processing Department," of Grupo Questro, indicating the reason for your request, your full name, the means by which you shared your personal data, sending a simple copy of an official photo ID, approximate date of said disclosure, and the purpose for which it was made.

If you intend to exercise your ARCO rights through a legal representative, you must additionally provide a power of attorney ratified before a notary public.

To revoke your consent, you must send a written request to the "Personal Data Processing Department," indicating the reason for your request, your full name, the means by which you shared your personal data with Grupo Questro, sending a simple copy of an official photo ID, approximate date of said disclosure, and the purpose for which it was made. Likewise, you must inform us of your address to receive notifications. You will receive a response from our "Personal Data Processing Department" within the period established by applicable regulations regarding the admissibility of your request and the mechanisms that Grupo Questro has used or will use, where appropriate, to address your exercise of your right.

You can limit the use of your personal data, for which you must send a written notification to the "Personal Data Processing Department," indicating that you request to be included in THE LIST OF EXCLUSION OF CUSTOMERS OR PROSPECTS of Grupo Questro so that your data is not processed for marketing, commercial or advertising purposes, likewise, you must indicate your full name, the means by which you shared your personal data with Grupo Questro, sending a simple copy of an official photo ID, approximate date of the disclosure of personal data, and the purpose for which it was made. Likewise, you must inform us of your address to receive notifications.


MODIFICATIONS TO THE PRIVACY NOTICE: This privacy notice may undergo modifications, changes, or updates arising from new legal requirements; Grupo Questro's own needs, our privacy policies and practices, or our business model. Grupo Questro is obligated to inform you about changes to our privacy notice through our "Personal Data Processing Department."

OTHER WAYS TO OBTAIN YOUR INFORMATION: We collect information about you in different ways:

  • Information you provide us, such as when making a purchase or registering for a loyalty or rewards program.

  • Information we collect while you interact with our websites, mobile applications, or other applications, social media sites, and other products and services. This often involves information about your device, such as IP and MAC addresses, as well as information collected through cookies.

  • Information we collect about you from other sources, such as credit card issuers and data analysis companies.

  • Information we create ourselves after analyzing the information we collect about you, such as your purchasing preferences.

COOKIE NOTICE We inform you that in order to offer you a better service and experience, when browsing our website, we store information about how you use this website using cookies and other technologies, which help us understand your preferences.

WHAT ARE COOKIES? Cookies are computer programs that collect data from you while you browse. Most websites would not function very well without certain cookies. These allow us to prevent blockages, present information, correct errors, and ensure security in the use of our site (and your account).

Thanks to cookies, our website can "remember" user actions or preferences over time.


NECESSARY COOKIES These are essential for our site to function; we physically cannot grant the possibility of eliminating this type of cookies. However, within your browser, you can delete them. Please note that certain features of our site may not be available to you.

FUNCTIONAL COOKIES These provide important services but are not strictly necessary for our website to function. Instead, they aim to record information about the options you have previously chosen, allowing us to personalize the site for our users. This way, we can understand your preferences and provide better service by suggesting or sending (if authorized) special offers.

They also allow us to send you reminders about interrupted purchases, remember where you left off in the purchasing phase, and send reminders to complete your purchase. These reminders can be sent via email, social media, or while browsing another website or using another device. We believe these cookies are useful and will facilitate your shopping with us. But if you do not agree, you can inform us using the tools on our site.

WHY DO WE USE THEM? We use cookies primarily to ensure that you can navigate correctly within our website and to personalize content, provide social media features, and analyze our traffic.

For example, some cookies are used to remember previously selected products or the purchase branch so that these are the first to appear as suggestions within the website.

HOW TO REJECT AND DELETE COOKIES: Most browsers will allow you to access the cookies that have been stored on your device, and you can delete them individually or block them for all websites or some in particular. If you decline the use of cookies, you can still visit our websites, but some functions may not operate as effectively.

Our providers of cookies and information analysis do not know your identity, so they help us process information without risk to you and without processing any data.





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